I think I wrote a while back about how Comcast changed their menu system all around on their tuner/DVR cable boxes. The new system really sucks.
I’m not sure if it’s a new OS, or if just the menuing and such is different, but it hasn’t worked 100% reliably since they switched it. The response time from button-pushes on the remote are slower, too- sometimes terribly so, so you hit the button again, and again, thinking that the signal from the remote isn’t getting to the DVR box… and then all three commands execute rapid-fire, so instead of going the one channel down you wanted you zip down three channels.
The DVR functionality is screwed up, too. A couple of weeks ago, it didn’t record a show (fortunately, it was “Desperate Housewives”, for my girlfriend, so it didn’t bug me at all that it didn’t work… other than the angry screeching, hers, not mine) because it somehow thought that the hard drive was 100% full. Thing was, there were only two shows on the HD; somehow, it was mis-reporting to itself how much space was actually in use- and it wouldn’t record.
Which, by the way, isn’t supposed to happen anyway; most of my shows are set up to only be saved until space is needed, meaning if the HD is full the box is supposed to automatically write over the oldest show on the DVR anyway. Only “Heroes” and “30 Rock” are “Save until I delete” status on my setup. Oh, and “Journeyman”, since it’s turning out to be one of the best shows I’ve seen on TV in a long, long time (I even like it better than “Heroes”, which I love).
Now, when I called to complain, they said that the new system was needed because they’re going to be updating and rearranging their channels in the near future. Okay, I understand, they’ve got to build in future upgrade capability. But why unilaterally force the stuff to people’s box (and there is no choice, they can upload new software to the box whenever they want and you can’t stop them) if the new stuff has known issues?
Turns out Seattle was one of the very first markets they put this new software into, so I guess we get to be the beta testers. Assholes. I didn’t volunteer to beta test their stuff. Sigh.
There are some things about the new setup that are nicer. You can keep watching whatever you’re watching when you’re in the menuing system and the access into the DVR menu is better.
But with the button-push issue (which is random; sometimes it responds more or less instantly like it should, sometimes it doesn’t work worth a damn) and the space issue, the new menu system is handicapped so much that the improvements are far outweighed by the negatives.
I called to complain and they said they’d download some new-and-improved software into my machine. They said the new stuff was taking care of most of the issues. Yet again I’m ticked; if they’ve got new software that works better, why not just load it into the box without me having to call and ask for it? They didn’t hesitate to load the original version! GAH!
Anyway, the new stuff has improved the issues, but only a bit. If the Comcast box doesn’t improve soon, I’ll just get myself an HD DVR and make that work (probably with a Cable Card) instead. The main reason to go with the Comcast box is the price, it’s only a few bucks a month and comes as part of the entire package, but if the functionality isn’t there, why pay for something that doesn’t work?