A NEW CAR!!!
Posted by Paul on 29th September 2007
You know, Bob Barker is The Man. He hosted “The Price Is Right” for many years and was the epitome of cool; his bit in the Adam Sandler movie “Happy Gilmore” only made him more awesome (he knocks Happy out with a mean cross to the jaw while declaring “the price is wrong, bitch!”)
On TPIR one of the coolest things about the show was when the contestant would get up on the stage, wondering what they were going to play for, and the announcer would say “you’re going to play for A NEW CAR!!!!” and they’d sweep the curtain up or the doors open and sure enough, there’s A NEW CAR sitting there. People would go batshit; everyone wanted to play for the car instead of some lame-ass vacuum or whatever. (Of course, getting into the showcase round would be pretty cool, too.)
I bring this up because this past week, I went and bought A NEW CAR!!!
I’ve been kicking around the notion for a while now. My old rig is a 2000 Toyota 4Runner; a great SUV, but a bit bigger than I need and also since I drive 30 miles one way to work, I could use something a little bit more fuel-efficient. Plus, the 4Runner has 160,000 miles on it and you never know what’s going to break next.
Back in February, I’d gone shopping with my then-girlfriend for a car for her. She wasn’t really sure what she wanted and was kind of thinking SUV (she has two dogs), so we went up to the local Toyota dealer and drove a new RAV4, then to the Honda dealer and drove a new CR-V. I was really impressed with the Honda- I thought it was much better looking than the RAV4 and just seemed more finished and refined inside.
(She wound up getting herself a used Toyota MR2 Spyder convertible and an incredibly screaming deal on a used Nissan Pathfinder for hauling the dogs, garden supplies and stuff for the house, etc.)
But driving a 7 year old car had been weighing on my mind for some time. I was kind of thinking about getting a hybrid, but the damn things cost so much that you have to drive them a LONG way to make up the difference in money that you spend on gas over something else. Plus, the models that come in hybrid versions (at least for now) don’t include the smaller SUVs that I was leaning towards (I have a pretty tight garage to get in/out of, the 4Runner just barely makes it.)
Anyway, I finally took the plunge and got myself the Honda CR-V. It’s a great little rig, looks much better (in my opinion) than the older versions, gets 25 to 30 miles per gallon (I have a bit of a heavy foot on the freeway- if I can back off a bit I get 2 to 4 mpg more) and I got myself a pretty good deal on it.
Car buying kind of sucks. You always feel like the dealer is trying to take advantage of you, because they kind of are. Even the good dealers still try and sell you all the add-on crap, like undercoating and paint protectors, that you don’t need and that they mark WAY up to make really high profits on. I read somewhere that many dealers make more money on that kind of add-on crap than they do on the sale of the car itself, at least if you figure it on the invoice price (which doesn’t include the “holdback” money that the manufacturer kicks back to the dealer at the end of the year for each car sold).
I shop at Costco, and they have a decent car-buying program. It amounts to this: You decide what car you want, enter it on the web page, and a local dealer rep calls or emails with their price on that car. It’s usually a pretty solid price, lower than most people would get if they walked into a dealer and negotiated it themselves.
The local dealer they hooked me up with was the downtown Honda of Seattle. The rep emailed me and said their price on CR-Vs was $1,400 over invoice. I said I wanted a 2007, silver, EX-L with nav system. He emailed back and said they were out of 2007s and that I’d have to wait a month or two for some 2008s to come in. (The 2008s are going to have power seats and run about $500 more than the 2007s.)
Well, I’d gone up a day or three before to Klein Honda in Everett to look at some used 2007s that were “certified pre-owned”. I drove one and it was so nice- only 6,000 miles, super warranty (when you add the certified pre-owned program to the standard warranty, it’s actually much better than the new-car version) but their pricing was a bit weird so I passed on it.
I called the Klein salesman, Brad Wonderlich, back up and talked to him about a new one. He wound up getting me one from Lynnwood Honda on a dealer trade and that’s what I bought- for $1,000 over invoice, too.
So basically the Costco program dealer sucked. They wanted more money, weren’t willing to do even a basic dealer search/trade to get me what I wanted, and were telling me I had to wait a month or two. Um, no thanks. It was kind of a surprise, because Honda of Seattle has a reasonably good reputation and has the same owner(s) as Toyota of Seattle, who I’ve used for service on the 4Runner since I moved up here. I’ve been really happy with them and both of them were good when I was out looking several months ago, too.
But Klein was awesome, except for one thing. When I went in to sign all the paperwork, the business manager had to try and sell me all the add-on crap. He started into his usual spiel about how the standard 36 month, 36,000 mile warranty was great but that’s right when cars start to have stuff go wrong, even the high quality ones like Hondas, and there were these great extended warranties…
Well, I’d already planned on an extended warranty. I had shopped online and knew the prices I could get. I told him I didn’t want the 800 dollar paint protecting crap or the special interior protecting spray (I can spend 10 bucks on a few cans of Scotch-guard at the local Fred Meyer and spray the inside, for crying out loud) but that I was going to buy an extended warranty and wanted his pricing.
He was taken a bit aback but recovered. Their main 7-year, 100K bumper-to-bumper extended warranty was $1,700. I asked how much room he had to move and he said “oh, not very much, that’s a great program, we’ve used them for years, blah blah blah…”
I told him I had one online that was about $1,100 for the same coverage.
He said “How about if I knock five hundred bucks off of that price? Would that get you to buy it?”
Well, now we’re cooking. I said I wanted to think about it, mostly just to see if he’d come down any more. My girlfriend, who’d come with, was giving me the look that said “hey, dummy, take the price”. We talked about a few more things and then the guy said one SO typical salesman-guy thing that always pisses me off:
“This price is only good for today, I can’t guarantee it after this.”
Horseshit, pal. If you’re willing to sell me that for that price today, you’re not in business to lose money- you’re going to make money on it. And if I come back tomorrow, or the next day, and have a bag of money and want to give it to you and you’re STILL going to make money on it, you’d be a moron to pass up the deal just because it’s a day or three later.
Replacement window and siding companies are notorious for this. They put tons of pressure on their salesmen to sell, sell, sell, and they ALWAYS do this- “this price is good for today only”. The real reason is they don’t want you getting any competing bids on something. I noticed this this past summer when I had a few guys give me bids on my heat pump/AC system; one guy (who did NOT have a very good price) really tried to put the screws to me.
It really shut him down when I said “look, you’re not in business to lose money, and I bet if I call you up in a week and say “let’s do it” you’ll still give me this price.”
Anyway, this car dealer business guy pulled that crap. I almost got up and left- that’s how angry that kind of manipulation makes me- but I had him at a pretty good price, one where they’re going to make money and I’m not getting raped, on both the car and the warranty.
So a few minutes later I said “okay, what the heck, I’ll just take the extended warranty”. He had already done some of the paperwork but shredded it and cranked out the new stuff without any complaint at all, so obviously he didn’t mind.
As we were going through and signing everything, he said the other thing that really pisses me off when I hear it. “This is a tremendous price, we’re losing money on it at this price.”
Double horseshit. Either this guy is the worst car dealer business manager in the world who should be fired, or he’s insulting my intelligence and hoping I’ll believe him. I’d already bought the goddamn thing; he didn’t need to stroke my ego and try to manipulate me into feeling like I’m some king stud negotiator or whatever. (I got that feeling in China when I was bargaining over touristy crap last summer, anyway.)
A day or three later, I got a “rate your experience” thing in my email from the dealer. I told them exactly what I thought- that it was a nice dealership, no pressure on the car buying decision (I’ll happily suggest that anyone and everyone ask for Brad Wonderlich at Klein Honda in Everett- super guy) and everything was awesome… EXCEPT for the business manager’s bullshit, which totally sucked.
If you go in with a firm idea of what you want and what it should really cost, and you’re always ready to walk away from the deal, you’ll be fine. If crap like what the guy pulled pisses you off too much, well, I don’t know what to tell you- you’re probably going to get that kind of crap from ANY dealer. That’s why they have a separate guy do that stuff instead of the salesman, so you’ll be like me and won’t associate the BS portion of the deal with the dealership as a whole and your salesman.
Anyway, now I’m driving A NEW CAR!!!
And I have a pretty nice used 2000 Toyota 4Runner for sale. Make a great college kid car, or boat/toy hauler for someone with a couple of jetskis or something- it tows up to 5,000 pounds and runs strong. Give me a shout if you’re interested- I just had it in to the Toyota dealer and they checked it all out and it’s in pretty good shape.
Posted in Life in the City, Odds and Ends | 2 Comments »


